ZINGATO
SHIPPING AND DELIVERY POLICY
Effective Date: 31st Dec 2025 | Version 1.0
1. Overview
Zingato is a hyperlocal delivery platform operated by Badabajar IT Solution that facilitates the delivery of food, groceries, and daily essentials from local Vendor partners directly to customers within the designated service areas in Bihar, India. Unlike traditional e-commerce shipping, all deliveries on the Zingato Platform are fulfilled by local Delivery Partners on the same day, in real time.
This Shipping and Delivery Policy explains how orders are delivered, the applicable delivery areas, timelines, charges, and the responsibilities of each party involved in the delivery process. This Policy forms part of the Terms and Conditions governing use of the Zingato Platform and is published in compliance with the Consumer Protection (E-Commerce) Rules, 2020.
2. Nature of Delivery Service
Zingato provides a hyperlocal last-mile delivery service. This means:
3. Serviceable Areas
Zingato currently provides delivery services in the following locations in Bihar, India:
Delivery is available only within the defined delivery zones of each city. The Platform will automatically notify a customer at the time of placing an order if their delivery address falls outside the currently serviceable area. Delivery zones may be updated from time to time as the Platform expands, and such updates will be reflected in the application.
Orders placed for delivery addresses outside the serviceable area will not be accepted and will not be processed.
4. Estimated Delivery Timelines
The estimated delivery time for each order is displayed on the Platform at the time of order placement. Delivery timelines are estimates and are calculated based on factors including the distance between the Vendor and the delivery address, the time required for the Vendor to prepare or pack the order, and current traffic and road conditions.
Typical estimated delivery times are as follows:
These estimates are indicative only. Actual delivery time may vary depending on order volume, weather conditions, distance, Vendor preparation time, and other operational factors. Zingato does not guarantee delivery within any specific timeframe and shall not be liable for delays caused by factors beyond its reasonable control.
5. Delivery Charges
Delivery charges, if applicable, are calculated based on the distance between the Vendor’s location and the customer’s delivery address. The applicable delivery charge for each order is displayed clearly on the Platform at the time of checkout, before the customer confirms the order.
Delivery charges may vary depending on the following factors:
All applicable delivery charges will be disclosed to the customer prior to final payment confirmation. No delivery charge will be levied without prior disclosure.
6. Delivery Process
6.1 Order Confirmation
Once a customer places an order and payment is confirmed, the order is transmitted to the Vendor and a Delivery Partner is assigned. The customer receives a confirmation notification through the Platform along with the estimated delivery time.
6.2 Real-Time Tracking
Customers can track the status of their order in real time through the Zingato application. The tracking feature shows the current status of the order, including whether it is being prepared, has been picked up by the Delivery Partner, and is en route to the delivery address.
6.3 Delivery Attempt
The Delivery Partner will attempt delivery at the address provided by the customer at the time of order placement. The Delivery Partner will make a reasonable effort to contact the customer by phone prior to or upon arriving at the delivery location. It is the customer’s responsibility to ensure that they are available and reachable at the delivery address during the expected delivery window.
6.4 Failed Delivery
If a delivery attempt is unsuccessful due to the customer being unavailable, unreachable, or the address being incorrect or inaccessible, the Delivery Partner will wait for a reasonable period (not less than five minutes) and attempt to contact the customer. If contact cannot be established and delivery cannot be completed, the order will be treated as undelivered and the provisions of the Refund and Cancellation Policy shall apply.
Re-delivery attempts may be made at the discretion of Zingato and may be subject to an additional delivery charge.
6.5 Proof of Delivery
Delivery completion is recorded through the Zingato Delivery Partner application upon handover of the order to the customer. In the event of a dispute regarding whether an order was delivered, Zingato will refer to the delivery confirmation record along with any available photographic or GPS evidence.
7. Packaging and Handling
The packaging of food, groceries, and other items ordered through the Platform is the responsibility of the Vendor. Zingato requires all Vendor partners to ensure that items are securely packed to withstand handling during delivery and to maintain hygiene, quality, and temperature (where applicable) throughout the delivery journey.
Zingato does not inspect or repack orders at any point in the delivery process. If a customer receives an order with damaged, leaking, or improperly packed items, they should raise a complaint immediately in accordance with the Refund and Cancellation Policy.
8. Customer Responsibilities
To ensure a smooth and successful delivery, customers are responsible for the following:
Zingato shall not be responsible for failed deliveries or lost orders resulting from inaccurate address information, unavailability of the customer, or failure to receive calls from the Delivery Partner.
9. Special Circumstances and Force Majeure
Zingato will make every reasonable effort to fulfil all orders within the estimated delivery time. However, delivery may be delayed or suspended in the following circumstances:
In the event of a significant delay or inability to deliver due to the above circumstances, Zingato will notify affected customers through the Platform. Customers whose orders cannot be fulfilled will be eligible for a full refund in accordance with the Refund and Cancellation Policy.
10. Vendor’s Role in Delivery
While Zingato coordinates the delivery process, Vendors are responsible for ensuring that orders are prepared, packed, and made available for pick-up within the time communicated to the Platform. Delays caused by the Vendor in preparing the order may affect the estimated delivery time communicated to the customer.
Zingato shall not be held liable for delays directly attributable to the Vendor’s failure to prepare or dispatch the order on time. In such cases, Zingato will make reasonable efforts to notify the customer of the delay.
11. Grievances Related to Delivery
If a customer has a complaint related to delivery, including non-delivery, delayed delivery, incorrect delivery, or damaged items, they may contact the Zingato support team through the following channels:
All delivery-related complaints should be raised within two (2) hours of the delivery attempt or scheduled delivery time. The Zingato team will investigate and respond within 48 hours of receiving the complaint.
12. Amendments to This Policy
Zingato reserves the right to amend this Shipping and Delivery Policy at any time to reflect changes in its operations, delivery network, or applicable law. Customers will be notified of material changes through the Platform. Continued use of the Platform after any revision constitutes acceptance of the updated Policy.
Zingato is committed to fast, reliable, and transparent delivery — every single order.
ZINGATO
Managed by Badabajar IT Solution • support@zingato.in • www.zingato.in
